Samsung TV Black screen With Sound [Cause & Solution]

If you own a Samsung television, you may have experienced a rather annoying situation whereby your screen goes completely black, but the sound is still audible. 

This situation may be quite annoying and perplexing at the same time; especially if you are just about to watch a good movie or your favorite TV series.

In this paper, we will analyze why there is sound on a screen that is devoid of any visuals, and more importantly, the sound or picture that is present will not be lost either. 

Moreover, we prepare you for common questions bumped into so that you are not fearful and up in arms over the presented sensitivity.

However, before starting with potential solutions, it would be important to know what the cause of the black screen on your Samsung TV could be. 

The reasons that may lead to this unfortunate condition are illuminated below:

Why is there HDMI Connection Issues

One of the effective reasons that could be directing players to watch TV and hear the sound without seeing any visuals is the dumbing down of the HDMI. 

Having trouble because of an HDMI cable that is easily loose, broken or plugged into the wrong slot is something to have witnessed.

Incorrect Input Source

There is also a possibility that your TV has been set to the wrong input source. 

If the input is set to displaying a device that is not turned on or connected, the Samsung TV will emit sound but no image will be displayed.

Software Errors

A smart device such as a Samsung TV may, from time to time, experience technical issues.

 Specific problems with the audio may occur even after the screen has blacked out, and it may be because the software update was interrupted or a general system failure occurred.

Blown Backlight

The cause of a black screen may also be due to the defective backlight. 

If there is a problem with the backlight component, the image will fail to show up leaving the screen black but the audio will still be functioning.

Malfunctioning Hardware

The culprit may even be the hardware inside Samsung TVs. 

The result could be a black screen with sound that has been caused by motherboards, display panels, or internal wires being damaged.

Heated Devices

Prolonged use of electronics increases the chances of such devices malfunctioning. 

There is a high possibility that the TV may go to a blank screen to prevent the inner parts from getting damaged if it was on for a long, while the audio stayed on.

User Configuration Settings

And finally, poor configuration of the user settings may also produce unexpected results. 

When a misplaced brightness level or a poorly configured sleep timer is the reason for a black screen, it is a case of user error.

Indeed, having outlined the possible causes of the problem, let us proceed to its resolution and troubleshooting. 

Here is a user-friendly step-by-step guide on how to go about resolving the black screen with a sound issue plaguing your Samsung Television.

Troubleshooting the Black Screen with Sound Issue

After analyzing the possible causes of the black screen issue on a Samsung TV, it is reasonable to proceed to troubleshooting steps. 

The following is a straightforward approach that will assist you in fixing the black screen with the sound problem on a Samsung TV.

Step 1: Inspect HDMI Connections

Examine the HDMI Cable

Check that both ends of the HDMI cable are connected properly to the TV and the device in question, for instance, a streaming device or a cable box.

Examine the Cable for Damage

In case you see any signs of cuts or wear on the commuter wire, if possible the cable up should be purchased.

Use an Alternative HDMI Port

The following may require plugging the HDMI cable not where it is usually done but to try another port on your TV set.

If the device has more than 1 output port, use another one in the device to see if it gets the problem solved.

Try with another HDMI Cable

If the cable does not get the job done, the obvious solution is to check for a breakdown of another HDMI wire.

Step 2: Confirm Input Source

Choose the Appropriate Input.

Go through the options by pressing the button on the remote. 

Please click on the Source button and choose the relevant input based on the attached device.

The device must be on and working correctly.

Step 3: Execute a Soft Reset

In some cases, performing a reset can resolve software issues. The following steps will guide you through a soft reset:

Power Off the TV:

Disconnect the power supply of the TV unit from the wall.

Allow for about 1 minute.

Plug It Back In:

Attach the power cable again and switch the TV unit back on.

How to Reset Samsung TV With Black Screen Without Remote [Fixed]

Step 4: Update Software

Check for Updates:

On the Samsung TV screen, locate the settings icon.

From the options available, choose Support and click on Software Update.

Once an update is done, it is also advisable to install it.

Step 5: Adjust Backlight Settings

Access Picture Settings:

On the TV set, head to the picture settings.

Try adjusting the backlight setting and see if that helps.

Step 6: Perform a Factory Reset

If none of the previous steps worked, one can restore the original settings to the TV and its software by performing a factory reset. 

Understand this process will remove everything that has been customized.

Access the Settings:

Select General from the Settings menu.

Scroll through the lists and click on the reset option. Use the allocated PIN for resetting, which in most cases is 0000.

Reset the machine and wait until the resetting is done.

Step 7: Check for Overheating

Inspect Ventilation:

Whenever you place your TV, ensure it is away from any heat and in a good ventilation location.

If it seems too hot, please give this TV some time to cool before switching it back on.

Step 8: Seek Professional Help

If that does not work either, one will need the support of an individual with expertise regarding the matter. 

Samsung support or any qualified technician will be able to assist you with diagnosis and rectifying hardware issues that may be present.

Personal Anecdote: The Day My TV Went Dark

 

I shall never forget the day on which my Samsung television joined the well-known ‘black screen with sound’ syndrome. 

It was a stormy Saturday, and I had intended to spend the afternoon watching my favorite show for as long as possible. 

As I stuffed some popcorn in my mouth and squashed myself on the couch, the screen turned dark. 

There was sound, but the picture was gone. My mind raced in panic with all the possible troubleshooting measures I might have to take.

It was frustrating, but I managed to calm myself down and implement the process of elimination. I checked HDMI cables, changed inputs, and even had the TV soft-booted. 

To my joy, after a brief modernization of the system software, my television set operated. It appears that a temporary failure in the software was recently responsible for the TV not resetting. 

That incident was a lesson to me about how important it is to be patient and go step by step while troubleshooting a problem, something that I have been able to do numerous times since.

Frequently Asked Questions (FAQs)

My Samsung television has sound but no visual image. What is wrong?

There are several possibilities which include problems with HDMI connections, raising the volume and not changing the incoming signal to other sources, computer program errors, and even bad elements.

How do I know if the cause is a problem with the backlight?

If sound is heard and there is no picture one may wish to attempt viewing the screen with a strong light. If there is any picture visible when the strong light is used, it is probably the backlight that is broken.

Can a power cycle fix the black screen issue? 

Yes, turning off the TV, unplugging it, and leaving it for some time is quite common for resetting the temporary bugs.

What should I do if the problem remains after all the troubleshooting? 

In this case, the best course of action is to contact Samsung customer support or qualified technicians in furtherance of this issue. 

Will a factory reset delete my settings? 

Yes, all user-defined settings and preferences will be lost upon executing a factory reset. You want to avoid doing this without backing up the important information.

Conclusion 

Missed now for the first time in almost 6 months, owning a Samsung TV, and having a black screen while the sound is available is probably the most frustrating of issues. 

Understanding the likely reasons for this incidence and working through a defined troubleshooting procedure in most cases restores the TV functionality. 

Whether it is a case of an inappropriate HDMI cable connection or a more serious bug in the firmware, the proposed variants will help you get the most out of your TV.

Remember that you are not the only one who has faced this challenge. 

 

Numerous users of Samsung TVs have encountered the same issues and with some determination and the correct procedure you will soon be back enjoying your best shows. 

 

In case you feel overwhelmed, do not hesitate to look for a professional. After all, your television entertainment experience should not be disturbed!